Frequently Asked Questions

Muskoka Water Services is proud to provide professional water delivery and treatment services across a wide region. Our service area includes Washago, Severn Bridge, Gravenhurst, Bracebridge, Huntsville, and all surrounding areas. If you are located near these communities, please don't hesitate to reach out to confirm if we can serve your specific location.

We understand that water needs can be urgent, especially when opening your cottage or dealing with a system issue. We are proud to offer same-day or next-day service to ensure your water needs are met quickly and efficiently. Our team is committed to providing prompt and reliable service to all our customers.

Our pricing is transparent and tailored to your specific needs. The cost of our services is based on factors such as your location and the volume of water required. We offer flexible options, including per-load or hourly rates, as well as bulk rate discounts for larger projects, such as filling a swimming pool or a large cistern. We can provide a detailed quote once we have a clear understanding of your specific service requirements.

For your convenience, we accept all major forms of payment. You can pay for our services using debit cards, credit cards, e-transfer, or cash. We aim to make the payment process as seamless as possible for you.

We exclusively deliver clean, potable water that is safe for drinking and all household uses. Our water is sourced from a certified municipal source, ensuring it meets all provincial health and safety standards. You can be confident that the water we deliver is of the highest quality for your family's health and safety.

The time it takes to fill a pool can vary, but we can typically complete the job in as little as 3 to 4 hours. The total duration depends on a few key factors: the size and volume of your pool, as well as your location relative to our water plant. Our team works efficiently to get your pool ready for use as quickly as possible.

No, you do not need to be on-site for the delivery. Our dedicated team is committed to providing a full-service experience. We will handle the entire process for you and can even provide real-time updates on our progress. We monitor the water-filling process carefully to ensure everything is completed correctly and safely, whether you're home or not.

Our trucks are equipped with hundreds of feet of hose, giving us the flexibility to reach a wide range of fill locations. Whether your fill point is far from your driveway or in a hard-to-access area, we can likely make it work. Our goal is to provide a hassle-free delivery from almost anywhere on your property.

Our water delivery trucks are not equipped with temperature control systems. We deliver high-quality, cold potable water. When filling a hot tub, we recommend you use your hot tub’s internal heating system to bring the water up to your desired temperature. This allows your hot tub to do what it's designed to do best—heat the water efficiently.

For optimal water quality and bather comfort, it is generally recommended to change the water in your hot tub every 3 to 4 months. Factors such as how frequently you use the hot tub, the number of people using it, and the quality of the water you use can affect this timeline. Regular draining and refilling with fresh, clean water is essential for maintaining the proper chemical balance and a hygienic environment. Following this schedule helps to prolong the life of your hot tub's components and ensures a clean, safe experience every time you use it.

While our primary service is the delivery of fresh, potable water, we do not currently offer hot tub draining or removal services. We specialize in providing a clean water supply for refilling your hot tub after you have drained and cleaned it. Our focus is on ensuring you have the highest quality water for your enjoyment.

We can fill a variety of containers, regardless of their size. We are fully equipped to fill everything from large water totes and rain barrels to the back of a pickup truck, bathtubs, or any other unique container you have. Just let us know your needs, and we will find a way to get it filled for you.

Yes, we both provide and fill water totes. While we do not keep a large inventory in stock, we are able to order in the specific size and type of water tote you require to meet your needs. Please contact us to discuss your requirements, and we can arrange for the right tote to be delivered and filled.

Yes, we have many regular clients who benefit from scheduled water delivery services. We can set up a convenient delivery schedule on a daily, weekly, or monthly basis to ensure you always have the water you need. We understand that everyone has unique water requirements, and we are here to provide a reliable, customized solution for you.